Refund policy

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Last Updated: 05/25/2026

We don’t do soft—and we don’t expect you to settle.

At Pretty Rotten, we make gear built to ride hard and look good doing it. But if something’s off, we’ll make it right.

Returns

You’ve got 20 days from delivery to send it back.

Items must be:

  • Unworn (try it on, don’t ride in it)
  • Unwashed
  • Still tagged and in original condition

If it looks like you took it for a victory lap, we can’t accept it.

Exchanges

We do offer exchanges.

If you need a different size: → Grab the new piece
→ Send the old one back for a refund

Fastest way back on the road.

Refunds

Once we get your return and give it a once-over:

  • Approved refunds go back to your original payment method
  • Processing takes 5–10 business days

Shipping costs? Not refundable (unless we messed up).

Damaged or Wrong Items

If your order shows up looking like it lost a fight: Email us within 7 days at info@theprettyrottenco.com

Include:

  • Order number
  • Photos

We’ll fix it—replacement or refund, no hassle.

Final Sale

No take-backs on:

  • Sale items
  • Limited drops
  • Gift cards

Some things are meant to be forever.

Return Shipping

  • You cover return shipping unless it’s our fault
  • Use tracking—we can’t refund what we don’t receive